Shipping policy

Processing. Orders ship within 1–2 business days. You'll get a confirmation email with tracking once it's on the way.

Where we ship. We ship within the United States only. Because state hemp laws differ and change often, we can't ship everywhere. Orders to a state where our products aren't allowed will be canceled and refunded. If you're unsure, email us before ordering.

Rates & delivery. Shipping cost and speed are calculated at checkout based on your address and order. Delivery estimates aren't guaranteed and don't include processing time.  All orders over $100 qualify for free flat-rate shipping.

Tracking. You'll receive tracking by email once your order ships. Allow up to 24 hours for it to update.

Lost or stolen packages. Once we hand your order to the carrier, we're not responsible for carrier delays or for packages marked delivered but reported missing. We'll help you file a carrier claim if something goes wrong.

Wrong address. Please double-check your address at checkout. We're not responsible for orders sent to an address entered incorrectly.

Damaged or wrong items. Arrived damaged or got the wrong thing? Email us within 7 days with your order number and a photo, and we'll send a replacement or refund.

Contact. support@getbiges.com